Brother HL-4200CN Manuel d'utilisateur télécharger pdf (Page 55)

10 - 1 TROUBLESHOOTING

Overview

This chapter describes procedures for troubleshooting problems you may encounter with a Brother print

server, it is divided into the following sections:

Installation Problems

Intermittent Problems

Protocol-Specific Troubleshooting

Installation problems

If you cannot print over the network, check the following:

Make sure that the printer is powered on, is on-line and ready to print.

Verify that the printer and the configuration are good by printing the printer settings page. Refer to

the Quick Setup Guide. If the test fails, check:

If the printer settings page prints but you cannot print documents, try the following

If none of the following steps are successful, there is almost certainly a hardware or network problem!

If you are using TCP/IP:

Try pinging the print server from the host operating system command prompt with the

command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up

to two minutes for the print server to load its IP address after setting the IP address). If a

successful response is received, then proceed to the UNIX, TCP/IP Windows

NT/LAN

Server, Windows

98/95/Me Peer to Peer (LPR), Internet Printing or Web Browser

troubleshooting section. Otherwise, proceed to step 3, and then go to TCP/IP Troubleshooting

section.

If you are using Novell system:

Verify that the print server can be seen on the network. To do this, login as the SUPERVISOR

(not as someone with supervisor privileges) or ADMIN (for Netware 4 or later servers), go into

PCONSOLE or NWADMIN, select PRINT SERVER INFORMATION, and select the name of

the print server (make sure that you have entered the print server name). If you can see Print

Server Status and Control in the menu, then the Brother print server is visible to the

network, proceed to the Novel NetWare Installation Troubleshooting Section. Otherwise, go to

step 3.

Troubleshooting

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Brother HL-4200CN Manuel d'utilisateur Page 55