Brother MFC 9970CDW Manuel d'utilisateur Page 146
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138
Printing difficulties
Difficulties Suggestions
No printout. Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 73.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 112.)
Check the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2) Click the Start button and
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
(Windows Vista
®
) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
XP and Windows Server
®
2003/2008) Click the Start button and
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
2000) Click the Start button and choose Settings and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use
Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a colour document, the print job cannot be completed. You can
choose to start the print job again in Mono mode, as long as black toner is
available. See Basic tab in the Software User's Guide.
The machine prints unexpectedly
or it prints garbage.
Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine’ s input buffer’ s full signal.
Make sure that you connected the interface cable correctly. (See the Quick
Setup Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unscannable and
unprintable areas on page 18.)
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose A4 [60 to
105 g/m
2
].
- BASIC USER’S GUIDE 1
- Table of Contents 4
- 5 Receiving a fax 33 5
- 8 Making copies 51 5
- C Menu and features 153 7
- D Specifications 190 7
- E Index 206 7
- General information 1 9
- Accessing the 10
- Advanced User’s 10
- Guide, Software User’s 10
- Guide and Network 10
- User’s Guide 10
- General information 11
- Accessing Brother 12
- Support (Windows 12
- Support (Macintosh) 1 12
- Control panel overview 1 14
- 01.01.2011 15:15 15
- LCD Touchscreen 1 16
- Volume settings 1 18
- Loading paper 2 19
- Chapter 2 20
- Loading paper in the 21
- Loading paper 23
- Paper settings 2 27
- Tray Use in copy mode 2 28
- Tray Use in fax mode 2 28
- Tray Use in print mode 2 29
- Acceptable paper and 30
- Sending a fax 4 37
- Chapter 4 38
- Colour fax transmission 4 39
- Transmission verification 39
- Receiving a fax 5 41
- Using receive modes 5 42
- Receive Mode settings 5 43
- Fax Detect 5 44
- Telephone line 45
- Connecting an external 46
- Recording an outgoing 47
- External and extension 48
- Using Remote Codes 6 49
- How to dial 7 50
- Search 7 51
- LDAP search 7 51
- Fax redial 7 51
- Storing numbers 7 52
- Storing One Touch Dial 54
- Storing Speed Dial numbers 7 56
- Changing or Deleting One 57
- Touch and Speed Dial 57
- Tone or Pulse 7 58
- Making copies 8 59
- Creating a PRN or 60
- PostScript 60
- 3™ file for 60
- Printing data directly 61
- Printing a document 10 63
- How to scan to a computer 11 64
- How to scan to a computer 65
- Click OK 66
- Click File 66
- Before scanning 11 67
- SCAN key settings 11 67
- Chapter 11 68
- Routine maintenance A 70
- Standard toner cartridge 71
- High capacity toner cartridge 71
- Replacing a Toner cartridge A 74
- IMPORTANT 100
- Cleaning the scanner glass A 101
- Cleaning the laser scanner 102
- Routine maintenance 103
- Cleaning the corona wires A 106
- C - Cyan M - Magenta 109
- Y - Yellow K - Black 109
- Cleaning the drum unit A 110
- Cleaning the paper pick-up 116
- Calibration A 117
- Auto Registration A 118
- Manual Registration A 119
- Frequency 119
- (Colour Correction) A 119
- Troubleshooting B 120
- Journal report B 127
- Document jams B 128
- Document is jammed under 129
- Removing small documents 129
- Paper jams B 130
- Paper is jammed in paper 131
- Paper is jammed at the back 133
- Paper is jammed inside the 135
- Troubleshooting 137
- Paper is jammed underneath 138
- Close the fuser cover (1) 141
- Fully close the back cover 141
- Telephone line or connections 142
- Receiving Faxes 143
- Sending faxes 144
- Receiving Faxes (continued) 144
- Handling incoming calls 145
- Copy difficulties 145
- Printing difficulties 146
- Scanning difficulties 147
- Software difficulties 147
- Paper handling difficulties 148
- Print quality difficulties 148
- Network difficulties 149
- Setting Dial Tone detection B 151
- Improving the print quality B 152
- EFGHIJKLMN 158
- Machine Information B 159
- How to reset the machine B 160
- Menu and features C 161
- Menu table C 162
- Menu and features 163
- FAX ( ) C 181
- COPY ( ) C 183
- SCAN ( ) C 186
- Other Functions C 193
- Entering text C 197
- 490 mm 198
- Specifications 199
- Document Size D 200
- Print media D 201
- Scanner D 205
- Printer D 206
- Interfaces D 207
- Direct Print feature D 208
- Scan to USB feature D 209
- Computer requirements D 210
- Consumable items D 212
- Network (LAN) D 213
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