Brother MFC-9700 Manuel d'utilisateur Page 182
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- MARQUE LIVRES
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21 - 1
TROUBLESHOOTING AND ROUTINE MAINTENANCE
21
21
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made from within that country.
Error Messages
Error Message Cause Action
CHANGE DRUM
SOON
The drum unit is near the end of its
life.
Use the drum unit until you have a
print quality problem; then replace the
drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press Stop/Exit.
2. Press 1 to reset.
CHECK PAPER
CHECK PAPER
#1
CHECK PAPER
#2
The MFC is out of paper or paper is
not properly loaded in the paper
cassette.
Refill the cassette or remove the paper
and load it again.
CHECK PAPER
SIZE
When you see this error,
the paper in
the cassette does not match the paper
size you set in Menu, 1, 1.
Either load the appropriate size paper
or change the default setting.
(See
page 4-1).
CHECK SCAN
LOCK
The scanner lock is locked. Release the scanner lock lever, and
then press Stop/Exit.
COMM. ERROR Poor phone line quality caused
communication error.
Try the call again. If problem
continues, call Telephone Company
to check your phone line.
CONNECTION
FAIL
You tried to poll a MFC that is not in
Polled Waiting mode.
Verify the other party’s polling setup.
- OWNER’S MANUAL 1
- Brother Numbers 3
- Paper Cassette #2 (Option) 4
- (For USA and Canada) 5
- (USA Only) 6
- LIMITED WARRANTY 8
- Quick Reference Guide 9
- Storing Numbers 10
- Dialing Operations 10
- Making Copies 10
- Table of Contents 11
- TABLE OF CONTENTS 13
- Introduction 23
- (For USA Only) 24
- Receive and Dialing Keys: 25
- Programming Keys: 25
- Copy Keys 25
- (Temporary Settings): 25
- AScanner Keys: 26
- BPrinter Keys: 26
- About Your Machines 27
- ECM (Error Correction Mode) 28
- Assembly and Connections 29
- NO ! NO ! 30
- Release the Scanner Lock 31
- Assembly 32
- Paper Cassette #1: 33
- Connecting the MFC 36
- Connections 37
- Special Line Considerations 39
- Multi-Line Connections (PBX) 41
- On-Screen Programming 42
- Menu Selection Table 43
- Turn CASSETTE #2 44
- ON if you purchased the 44
- (continued) 46
- 0. MISCELLA 47
- 4. PRINTER 47
- Initial Setup 48
- Setting Cassette Usage 49
- Setting Date and Time 49
- Setting Station ID 50
- Entering Text 51
- Inserting Spaces 51
- Making Corrections 51
- Repeating Letters 51
- Setting the Ring Volume 52
- Setting the Beeper Volume 52
- Setting the Speaker Volume 52
- Memory Storage 52
- Toner Save 53
- Sleep Mode 53
- Setup Receive 54
- 09/06 15:25 FAX 55
- Current Receive Mode 55
- Easy Receive 56
- (Auto Reduction) 56
- Advanced Receiving Operations 57
- Printing a Fax in Memory 58
- Canceling a Scheduled Job 59
- PC-FAX Receive Mode 59
- Setup Send 60
- Originals are 61
- Face Up 61
- Faxing from the Scanner Glass 62
- Manual Transmission 63
- Automatic Transmission 63
- Dual Access 63
- Real Time Transmission 64
- Basic Sending Operations 65
- Fax Resolution 66
- 9.COVERPAGE MSG 67
- 8.COVERPG SETUP 67
- Advanced Sending Operations 69
- 5.BATCH TX 70
- 7.POLLED TX 70
- Auto Dial Numbers 71
- Storing Speed Dial Numbers 72
- Dialing Options 73
- Speed Dialing 74
- One Touch Dialing 74
- Broadcasting 75
- Fax Redial 76
- Tone/Pulse (For Canada Only) 76
- Telephone Services 77
- Do You Have Voice Mail? 78
- Very Important 79
- Caller ID 79
- 2.CALLER ID 80
- REMOTE FAX OPTIONS 81
- ERASE ALL FAX? 82
- INTERVAL:OFF 86
- Using the Reports Key 87
- Scannable 88
- 1/6" (4mm) 88
- Out of Memory Message 89
- Temporary Copy Settings 90
- Copy Contrast 91
- Using the Options Key 92
- Copy Mode (Type of Original) 92
- <- -> FOR NXT COPY 93
- Enlarge/Reduce 94
- Paper Type 95
- For DOS Users 97
- DOS Version 3.3 or later 98
- Monitor EGA/VGA or compatible 98
- FOR DOS USERS 99
- Remote Printer Console 100
- Printer Setup Category 100
- Page Setup Section 101
- Font Configuration 101
- Other Configuration 102
- Using the Brother MFC as a 103
- Printing From Your PC 104
- Front Output Bin 105
- Manual Feed Slot 105
- MANUAL FEED 106
- INSERT PAPER 106
- Simultaneous Printing/Faxing 108
- Choosing Acceptable Paper 108
- Printer Operation Keys 109
- Printer Driver Settings 110
- Basic Tab 111
- Paper Size 112
- Multiple Page 112
- Border Line 112
- Orientation 112
- Media Type 113
- Advanced Tab 114
- Duplex Printing (*2) 115
- Watermark (*3) 116
- Watermark Text 117
- Watermark Bitmap 117
- Position 117
- Page Setting (*4) 118
- Device Options (*5) 119
- Quick Print Setup 120
- Administrator (For Windows 120
- 95/98/98SE/Me Users 120
- Print Date & Time 121
- Accessories Tab 122
- Brother Solutions Center 123
- Web Update 123
- Check Setting 123
- General Tab 124
- Layout Tab 125
- Paper/Quality Tab 126
- *2 Media 127
- Advanced Options 127
- *1 Paper /Output 127
- *2 Graphic 128
- *3 Document Options 128
- Device Settings Tab 129
- Using the Windows 130
- Using the Scan Keys 131
- Using the Control Panel Keys 131
- Scan Image 132
- Scan/OCR 132
- Scan to E-mail 132
- Auto Configuration 133
- Scanning Operations 133
- Copy Operations 134
- PC Fax Operation 134
- Global Settings 134
- USING THE WINDOWS 135
- Scan to File 136
- Scanner Settings 138
- E-mail Application 138
- File Attachments 138
- Conversion Options 139
- Scan to Word Processor 140
- Word Processor 141
- User-Defined Button 142
- Copy Settings 143
- Send a Fax 144
- Using ScanSoft™ PaperPort 145
- TextBridge 145
- for Brother 146
- Using ScanSoft™ TextBridge 147
- OCR (Converting 147
- Accessing the Scanner 148
- Resolution 149
- Scan Type 149
- Brightness 149
- Contrast 150
- Business Card Size 150
- PreScanning an Image 151
- Setting Up and Using PC-FAX 152
- MFC Remote Setup 153
- PC FAX Sending (For Windows 154
- Setting Up Sending 155
- Outside Line Access 155
- Include Header 155
- Address Book File 155
- Internet PC-FAX 155
- User interface 156
- Setting Up Speed Dial 157
- The Address Book 158
- Editing Member Information 160
- Exporting the Address Book 161
- Deleting a Member or Group 161
- Importing to the Address Book 162
- Setting Up Cover Page 163
- Setting Up Your MFC 167
- Running PC-FAX Receiving 167
- Setting Up Your PC 168
- Viewing New PC FAX Messages 168
- Using Automatic E-Mail 169
- Printing 169
- Using the Brother MFC with 170
- G3, G4 or iMac™/iBook 170
- G3, G4 OR IMAC™ /IBOOK 171
- Application 172
- , page 19-6.) 173
- Setting Up Your Address Book 174
- Adding a New Group 175
- Your Apple 176
- Macintosh 176
- Scanning Area 178
- Miscellaneous 179
- Optional Accessories 181
- Troubleshooting and 182
- Routine Maintenance 182
- DISCONNECTED 183
- Original Jams and Paper Jams 184
- Paper Jam 185
- Easy Receive, page 5-3.) 187
- Handling Incoming Calls 188
- Copy Quality Difficulties 188
- General Printing Difficulties 188
- DIFFICULTY SUGGESTIONS 188
- Scanning Difficulties 189
- Software Difficulties 189
- Paper Handling Difficulties 191
- Print Quality Difficulties 191
- Packing and Shipping the MFC 194
- Cleaning the Printer 198
- Cleaning the Drum Unit 199
- Replacing the Toner Cartridge 199
- Replacing the Drum Unit 202
- REPLACE DRUM? 203
- 1.YES 2.NO 203
- Important Information 204
- Laser Safety 205
- IMPORTANT INFORMATION 206
- Important 207
- Important Safety Instructions 208
- IMPORTANT INFORMATION 209
- Trademarks 210
- Glossary 211
- GLOSSARY 212
- Specifications 215
- Fax (Continued) 216
- Computer Requirements 217
- DATA STROBE 218
- Resident Fonts 219
- SPECIFICATIONS 220
- INDEX 221
- INDEX 222
- Remote Retrieval Access Card 225
- Fold Fold 226
- (For Canada Only) 227
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(15 pages)
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