Brother MFC-9840CDW Guide de l'utilisateur télécharger pdf

MFC9840CDW Windows Network Connection Repair Instructions

www.brother-usa.com

Difficulty printing from your PC can occur for various reasons. The most common reason a networked Brother

machine may stop printing, is because the connection between the computer and the Brother machine is lost.

This can occur as a result of wrong settings or configuration of the printer driver.

There are several basic troubleshooting steps you can take to resolve this issue.

For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print,

enable your firewall again.

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into a

working outlet and any power switches are turned to the ON position.

2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -Ink/Toner

Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.

PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

1. Verify that there is no Ethernet cable connected between the Brother machine and the router or

access point.

2. Print the Network Configuration report by pressing MENU -> 6 (PRINT REPORTS) -> 6 (NETWORK

CONFIG) -> BLACK START. The report will print.

3. On the Network Configuration report, ensure that the Wireless Link Status states: LINK OK, then

continue to PART 3. If the status states LINK DOWN, FAILED TO ASSOCIATE, indicates a connection

error, or you cannot find the Wireless Link Status section, this indicates that the unit is not connected

to the wireless network. Go to PART 7 to setup the wireless connection.

PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

1. Obtain the computer’s IP Address:

a. On the computer, click START -> RUN

b. Erase anything in the open box and type: COMMAND

c. Click OK. A command prompt window will open.

d. Type: IPCONFIG

e. Press ENTER on your keyboard. You should receive information about your computer’s network

connection. Make a note of the IP Address. If you do not receive an IP address, this indicates

that there is a problem with your computer’s network connection. Try restarting the computer,

and completing PART 3 again. If you still do not receive an IP address contact your router

manufacturer or network administrator for support.

2. PING the Brother machine:

a. On the computer, click START -> RUN

b. Erase anything in the open box and type: COMMAND

c. Click OK. A command prompt window will open.

d. Type: PING xxx.xxx.xxx.xxx (Where xxx.xxx.xxx.xxx is the Brother machine’s IP Address

listed on the network configuration page printed in PART 2.)

e. Press ENTER on your keyboard. The computer will ping, or try to communicate with the

Brother machine. When completed, you will receive the PING STATISTICS.

f. If the number of packets sent DOES NOT equal the number of packets received, then there is

a communication problem between the Brother machine and the Computer. Attempt to

reestablish communication by completing the following steps:

i. Set boot method to Auto. This is necessary so that the Brother machine can attempt

to obtain a valid IP address from your router or access point.

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Brother MFC-9840CDW Guide de l'utilisateur

Naviguer en ligne ou télécharger Guide de l'utilisateur pour Imprimer et scanner Brother MFC-9840CDW. Brother MFC-9840CDW User guide [en] Manuel d'utilisatio

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