User’s GuideDS-820WDS-920DW Version AUSA
General Information 21Rear1 Micro USB port2 SD card slot3 Paper ejection slot23113DS-820W DS-920DW
General Information 31Control panel overview1Wi-Fi® indicatorIndicates the status of the Wi-Fi® connection.2 Menu buttonPress to configure the menu se
General Information 415 PDF / JPG ( ) button• Press to change the scanning file format (PDF or JPEG).• Press to scroll through the menu and option ite
General Information 51Items displayed on the LCD1 SDAppears when the SD card is inserted into the scanner’s SD card slot.2 Remaining battery power3 Th
General Information 61LCD messagesPower button LED indicationsMessage Machine StatusThe machine is connected to your computer in TWAIN mode.The machin
General Information 71Checking the Wi-Fi® indicatorNOTEWhen you are not using the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the swit
General Information 81Setting the ClockBefore using your scanner, set the scanner clock to the correct time.a Turn on your scanner.b On the scanner’s
General Information 91Installing the batteryInstall the supplied Li-ion Battery into the end of your scanner, as shown in the illustration.DS-820W DS-
General Information 101Charging batterya Make sure that your computer is ON.b Connect the supplied Micro USB Cable to the micro USB port on your sca
General Information 111Formatting an SD cardWhen you purchase your own SD card, you must format the SD card before using it.NOTEBefore formatting an S
iUsing the documentationThank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and conv
1222Acceptable documentsDocument Specifications 2Standard Paper Length 1 side scan3.5 in. to 32 in. (90 mm to 812.8 mm)2 side scan (DS-920DW only)3.5
Document Specifications 132Unacceptable documents Documents with paper clips or staples Documents with wet ink Fabrics, metallic sheets, overhead p
Document Specifications 142IMPORTANT• Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high humidity,
1533Loading a documentIMPORTANT• Insert only one page into the scanner at a time. Insert the next page only after the first one is completely scanned.
Scan Preparation 163Loading the Carrier SheetNOTEMake sure documents that have ink or correction fluid on them are completely dry.a Set the document y
Scan Preparation 173Important Carrier Sheet tips To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading
1844Scanning in SD modea Insert the SD card into the SD card slot.NOTEWhen you use a purchased SD card, you must format the SD card first. To format t
1955Installing the scanner driver and scanning softwareFor Windows® usersNOTE• Make sure that your computer is ON and you are logged on with Administr
Scan Using Your Computer 205c Click Additional Applications to install any of these applications during setup.• Button Manager V2: document scanning a
Scan Using Your Computer 215For Macintosh usersNOTE• Make sure that your computer is ON and you are logged on with Administrator rights.• DO NOT conne
iiTrademarksThe Brother logo, Brother and DSmobile are registered trademarks of Brother Industries, Ltd.Apple, Macintosh, Mac OS, iOS and App Store ar
Scan Using Your Computer 225d Click one of these folders to install the application during setup.• Presto! PageManager 9: document scanning, editing a
Scan Using Your Computer 235Connecting your scanner to your computer in TWAIN ModeBefore scanning a document using the scanning software, select TWAIN
Scan Using Your Computer 245Using DSmobileCapture (for Windows®)a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect
Scan Using Your Computer 255e Change the scanning settings, if needed.For more information on changing settings, see Changing DSmobileCapture scan set
Scan Using Your Computer 265h For continuous scanning, insert the next document into the scanner while Waiting next job... screen appears. When the do
Scan Using Your Computer 275Changing DSmobileCapture scan settings (for Windows®)File settings(1) Setup Change scanner properties.(2) File Format Chan
Scan Using Your Computer 285Image settingsClick Setup , and then click the Image tab to choose image type and to set basic scan settings.NOTEThis ima
Scan Using Your Computer 295Paper settingsClick Setup , and then click the Paper tab to define values related to image output.(1) Cropping Cropping a
Scan Using Your Computer 305(2) Scan Area Choose your paper size from the drop-down list or create a custom paper size by clicking Add in the drop-dow
Scan Using Your Computer 315Preview settingsClick Setup , and then click the Preview tab to preview your image before the final scan so that you can
iiiTable of contents1 General Information 1Scanner overview ...
Scan Using Your Computer 325Options settingsClick Setup , and then click the Options tab to set additional image processing settings or calibrate you
Scan Using Your Computer 335Imprinter settingsClick Setup , and then click the Imprinter tab to print alphanumeric characters, date, time, document c
Scan Using Your Computer 345InformationClick Setup , and then click the Information tab to view system and scanner information.
Scan Using Your Computer 355Using DSmobileCapture (for Macintosh)a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect
Scan Using Your Computer 365Changing DSmobileCapture scan settings (for Macintosh)Image settingsClick the Image tab to choose image type and to set se
Scan Using Your Computer 375(10) Preview Window Click to preview your image before final scan. This preview image lets you define your scan area.When
Scan Using Your Computer 385File settingsClick the File tab to configure the settings related to the file name and the directory where you want to sav
Scan Using Your Computer 395Paper settingsClick the Paper tab to define values related to image output.(1) Page Size Page Size allows you to capture a
Scan Using Your Computer 405Options settingsClick the Options tab to set some additional image processing settings or calibrate your scanner.(1) Rotat
Scan Using Your Computer 415InformationClick the Information tab to view system and scanner information.(1) Language Choose the language you want to d
ivFile settings ...
Scan Using Your Computer 425Using Button Manager V2 (for Windows®)NOTE• For more detailed instructions, see the Button Manager V2 User’s Guide from th
Scan Using Your Computer 435To launch Button Manager V2 Button Panel from the Windows® Start buttona Click Start > All Programs > Brother DS-82
Scan Using Your Computer 445Scanning methodTo scan using the scan button on Button Manager V2 Button Panela Insert a document into your scanner.b Laun
Scan Using Your Computer 455Scan buttons in the Button Manager V2 Button Panel (for Windows®)Scan to an imageUse this option to open the scanned image
Scan Using Your Computer 465Scan to an applicationUse this option to open the scanned image with a application that you choose from a list. To change
Scan Using Your Computer 475Scan to a printerUse this option to print the scanned image from your default printer. To change scan settings or destinat
4866Connecting in access point (AP) modeYou can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner itself
Wi-Fi® Connection 496c Select the scanner’s SSID, Brother DS-820W-xxxx (Brother DS-920DW-xxxx) (where xxxx is your model name).
5077You can store scanned images with Brother Online storage services (BOL) in BR-Docs. Configure access using your scanner’s control panel.NOTE• To u
5188Using your web browserYou can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned images stored on the
vA Appendix A 75Specifications ...
Access Scanned Images on the SD Card 528(1) Mode Click to switch the scanned image according to the file format (PDF or JPEG).(2) Select All Click t
Access Scanned Images on the SD Card 538(7) On-screen cursors Click to go to the first page.Click to go to the previous page.Click to go to the next p
Access Scanned Images on the SD Card 548Using the USB connection between your scanner and computerNOTEYou cannot view the contents of the SD card when
Access Scanned Images on the SD Card 558Using ScanHub™ (Android™)You can use your Android™ device’s application to view the scanned images stored on t
5699Configuring Wi-Fi® settings in access point (AP) modeConfigure network settingsYou can configure network settings in your browser.a Access the bro
Changing Settings Using Your Browser 579Reset network settingsYou can restore any settings you changed via Wi-Fi® connection (Wi-Fi® AP Setting and Pa
581010Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than normal), after 8,000 scans, or if t
Scanner Calibration 5910e Press the Start / OK button.f The scanner starts feeding the calibration sheet. The Power button LED blinks green.g After th
Scanner Calibration 6010e Click the Options tab.f Click Calibration to start calibrating the scanner.g A message appears, prompting you to insert the
Scanner Calibration 6110h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click Yes.NOTEHold only the edges
viBasic functionsStoring scanned images*1:This function is not available while using the Wi-Fi® connection.*2:To use this function, you need a Brother
Scanner Calibration 6210Calibration using software (for Macintosh)a Double-click the DSmobileCapture shortcut on your desktop.b DSmobileCapture laun
Scanner Calibration 6310f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click OK.NOTEHold only the edges
641111IMPORTANTDo not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the scanner, or the plastic may be p
Scanner Maintenance 6511c Gently wipe the glass and feed rollers with the supplied cleaning cloth.d Close the top cover.e Reconnect the Micro USB Cabl
661212IMPORTANTFor technical help, you must contact the Customer Service center in the country where you bought the scanner. For more information, see
Troubleshooting 6712Error CodesCalibration failed. Please reboot the machine.The calibration failed for some rea-son. For example, the Calibration She
Troubleshooting 6812TroubleshootingScanning difficultiesDifficulty Cause SuggestionsMy scanner does not turn on.The supplied Micro USB Cable is not co
Troubleshooting 6912My scanner is con-nected but it will not feed my document or do anything else. Your document is not set correctly. Insert your do
Troubleshooting 7012Colors in the scanned image are dark.The settings are not appropriate for the type of document being scanned.Adjust the scanning s
Troubleshooting 7112Software difficultiesBleed-through is seen in the scanned image.Your document is too thin. Check that your document is acceptable
viiAccessing scanned images stored on the SD cardView in the browserView on an Android™ or iOS mo-bile deviceView on your computer via the USB connect
Troubleshooting 7212Network difficultiesOther difficultiesThe file size is too large.The size of the file will depend upon many factors. The physical
Troubleshooting 7312My scanner cannot be turned on or is turned off immediately.The battery has not been inserted. Insert the battery.The battery has
Troubleshooting 7412My scanner cannot be put into TWAIN mode.The scanner’s Wi-Fi® switch is ON. Slide the Wi-Fi® switch to OFF and select TWAIN mode o
75AASpecificationsNOTEThis chapter provides a summary of the scanner’s specifications. For additional specifications, go to your scanner’s product pag
Appendix A 76AScanner1Windows® XP in this User’s Guide includes Windows® XP Home Edition and Windows® XP Professional.2For the latest driver updates f
Appendix A 77ALi-ion batteryNOTE• The numbers described in the Li-ion battery table may differ depending on the scanning document and on environmental
Appendix A 78AComputer requirementsFor the latest driver updates, visit http://solutions.brother.com All trademarks, brand and product names are prope
79BBContacting BrotherIMPORTANTFor technical help, contact the Customer Service center in the country where you bought the scanner. For more informati
Appendix B 80BFor customer serviceIf you have comments or suggestions, please write us at:Service center (USA only)Visit http://www.brother-usa.com/se
Appendix B 81BTechnical support (for PageManager and BizCard)For USAFor CanadaOther countriesNOTEFor all other issues, see For customer service on pag
111Scanner overviewFront1 Top cover2 Control panel3 Reset button4 Battery compartment5Wi-Fi® (ON / OFF) switchNOTEWhen you do not use the Wi-Fi® funct
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