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MFC8870DW Vista Network Connection Repair Instructions

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Difficulty printing from your PC can occur for various reasons. The most common reason a networked Brother

machine may stop printing, is because the connection between the computer and the Brother machine is lost.

This can occur as a result of wrong settings or configuration of the printer driver. There are several basic

troubleshooting steps you can take to resolve this issue.

Ensure that you are logged in with Admin rights. For troubleshooting purposes, disable any firewall programs

that are running. Once you are able to print, enable your firewall again.

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into

a working outlet and any power switches are turned to the ON position.

2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -Ink/Toner

Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.

PART 2: CYCLE THE POWER TO THE BROTHER MACHINE AND ATTEMPT A TEST PRINT

1. Turn off the Power to the Brother machine. Note: Depending on your model, you may have to

disconnect the power cord from the receptacle.

2. Leave the power off for 15 seconds then turn the Brother machine back on.

3. On the computer, click on WINDOWS/START

4. In the Start Search line type: CONTROL PRINTERS and press ENTER. (Note: There are other

acceptable ways to enter the Printers folder).

5. Right-click on the Brother machine and select PROPERTIES. If the driver is not installed, continue to

PART 10.

6. On the GENERAL TAB, click the PRINT TEST PAGE button. If the test page prints, continue to PART 3.

If the test page does not print, go to PART 4.

PART 3: VERIFY THE MACHINE’S FIRMWARE VERSION

1. Press the * and # (asterisk and pound) buttons simultaneously.

2. The firmware version is displayed on the on upper left corner of the LCD panel.

3. The letter showing in the first or second location from the left represents the firmware version of the

unit.

4. Verify that the machine’s firmware version is at least:

a. MFC8870DW: Version F

5. If the firmware version is not at least the specified version, update the firmware, and log this call with

call code YA89. For firmware instructions, refer to the solution:

a. MFC8870DW: How do I update the firmware of my Brother machine using Windows?

PART 4: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

1. Verify that there is no Ethernet cable connected between the Brother machine and the router or

access point.

2. Press MENU, 6 (LAN), 2 (WLAN), 3 (WLAN STATUS), 1 (STATUS)

3. Ensure that the Brother machine has an active wireless connection. If the connection is not active,

please refer to the solution:

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Brother MFC-8870DW Manuel d'utilisateur

Naviguer en ligne ou télécharger Manuel d'utilisateur pour Imprimer et scanner Brother MFC-8870DW. MFC8870DW Vista Network Connection Repair Instructions Manuel d'utilisatio

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